My Chemist accepts MasterCard, Visa, American Express, and Diner's Club.
We utilise the internationally recognised Secure Server certificate (SSL) technology to ensure customers' security.
My Chemist also uses the MasterCard Internet Gateway Service (MIGS). This system uses the industry’s best security methods and practises. All credit card numbers are housed within the secure environment of MasterCard’s Australian Processing Centre. We never record a copy of the your credit card details.
Fax/post orders
My Chemist will accept money orders or bank cheques via this method, as well as the above
credit card options.
Pay it at Post
Customers can chose to pay for their order at any Australia Post Outlet .
This is an excellent option for customers who do not have credit cards, or are
concerned about entering their credit details on the internet. It is also a cost
benefit for those customers who have purchased money orders in the past. At the
checkout, just select the
option , and your order will automatically be issued with a unique
barcode and reference number. All you then have to do is print this page, or
record the number and present it at your nearest Australia Post Outlet for
payment. On payment, the order will be shipped the next day. It is that
easy!
BPAY
If you have access to internet or phone banking, why not use BPAY to pay your bills, My Chemist receives a file from the bank each morning telling us of all the completed transactions that have occurred in the last 24 hours. On receipt of this payment, the order is processed and dispatched.
Credit Policy
My Chemist will cover the cost of freight of returned items where the mistake has been ours. My Chemist will accept returns of non-prescription lines within 30 days with proof of purchase. Goods must be in acceptable condition and My Chemist must be contacted prior to sending.
Prescription lines ordered by a patient cannot be refunded or returned.
All other lines ordered incorrectly by customer, can be refunded if informed within 7 days of dispatch and unopened on return. Postage will be paid for by customer and a 10% administration charge will apply.
Fax/Post Order Form
As some people may not have Internet access or prefer not to enter credit card details
on the Internet, they may elect to fax or post their order. Please print our order form
and complete with details. If you have a relative or friend who does not have a computer
and may want to purchase from us, please give them a copy of our form.
Orders should be faxed to: (03) 9462 9133
Orders should be mailed to:
My Chemist Group
Customer Service
Building F, 44 Raglan Street
Preston VIC 3072
