Shipping Information |
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My Chemist uses Australia Post for all deliveries. All parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Due to security issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.
Orders will be packaged in plain boxes and unmarked for privacy and security. They will be dispatched as soon as payment and prescriptions have been processed. Allow normal postage times for delivery.
My Chemist will dispatch most orders within ONE business day Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. It may be necessary for some orders to be shipped in more than one box from different distribution centres and therefore you may obtain these parcels at different times. You will be notified via email if there are any delays in obtaining any items on your order. Please contact us if you would like an alternative product or other arrangement. Order processing and delivery times may vary in peak times such as Christmas, Valentine's Day, Mother's Day, Father's Day and some catalogue promotions. Contact us for more information.
Most Prescription orders will be dispensed and dispatched the same day the actual prescription is received Monday to Friday. Please allow sufficient time for delivery via Australia Post of your prescription medicines so you do not run out. We recommend to allow 7 days for delivery or 10 days in remote areas. If sending a prescription to us also allow appropriate time for the prescription to reach us and for the order to be sent back. Allow extra time in peak delivery times for Australia Post such as the Christmas/New Year and Easter periods and for Public holidays.
Postage and handling for domestic orders
Standard Australia Post shipping within Australia
Allow 1-8 working days from the date we ship your order (depending on where you live in Australia).
| Weight |
Less than $99 |
$99 or more |
| 0-4.5kg |
$8.95 |
FREE |
| over 4.5kg |
At cost* |
At cost* less $8.95 |
Express Post within Australia
Allow 1-3 working days from the date we ship your order (depending on where you live in Australia).
| Weight |
Less than $99 |
$99 or more |
| 0-500g |
$11.95 |
$5.00 |
| 500g-4.5kg |
At cost* up to $15 max |
At cost less* $6.95 up to $15 max |
| over 4.5kg |
At cost* |
At cost* less $6.95 |
* all shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.
Express Post Exclusions
The following postcodes are excluded from the standard $7.00 Express Post charge if the parcel is more than 500g. Postage will be at cost. Please email or phone or staff for details.
6000-6205, 6800-6999, 6206-6699, 6700-6799, 0800-0999
Large orders may also incur an additional fee. Please ask our staff for details.
Postage and handling for international orders
International customers can now chose from 2 postage options to most countries. Germany and Netherlands orders are unable to be placed as the local customs have not accepted many of our parcels in the past. We apologise for any inconvenience this may cause.
Express Courier International:
Full express door-to-door service, with online tracking. Delivery times vary between 2 – 5 working days to most countries*
Airmail:
Only available for New Zealand Customers. Parcels can take 4 – 10 business days to deliver*
For estimated delivery times to you country please visit
Australia Post International and select your country to view the estimated times on each delivery service. A limited list of prohibited products is also listed on website for each country.
* Delivery times are an estimate only.
* Delivery time does not include any time parcels may spend in the destination countries customs service.
International Delivery Times – Airmail add 2 - 4 days to Express Post Intl.
| |
Express Post Intl. * |
Express Courier Intl. * |
| New Zealand |
3 days |
2-3 days |
| Asia / Pacific |
3-6 days |
2-3 days |
| USA/Canada/Middle East |
5-6 days |
2-5 days |
| Rest of World |
5-7 days |
3-4 days |
| |
* estimated times in business days |
